General terms and conditions of sales
The general terms and conditions of sale are intended to explain the rights and agreements of Atelier Casta and their customers in the context of the sale of products on the site.
As such, any order of a product through the site implies the pure and simple agreement of the present general conditions of sale.
These terms and conditions may be modified at any time and without notice by Atelier Casta, the modifications being then applicable only to orders made after the implementation date.
1: Prices are displayed in euros and all taxes included, excluding shipping costs. Price are subject to change at any time. The shipping costs are not refundable in case of cancellation of an order after its shipment.
2: The delivery commitment takes effect upon receipt of the payment. The delivery time data are only indicative. The products are delivered to the address indicated by the customer when ordering.
In the event of an excessive delay in delivery, the customer may request the resolution of the sale under the conditions provided for in Article L 216-1 and following of the consumer code.
2.1: We deliver the products to France, to the EU, Switzerland and the United Kingdom (evolving according to the contexts).
We deliver from Monday to Saturday morning. Orders placed on Saturday afternoon, Sunday and/or public holidays are shipped the following Monday.
In the event that the delivery address that you have indicated to us proves to be inaccurate or in case of impossibility for the delivery service to deliver your package to you for reasons that are attributable to you, the costs of re-shipping the package that has been returned to us will be borne by you.
ATELIER CASTA offers two types of delivery:
• Home delivery against signature: 8,35 euros from 48h to 72h (for information)
• Delivery to a relay point against signature: 6,10 euros It’s up to you to select the relay point closest to you.
Once your order has been prepared by us you will receive an email informing you of the
shipment of your items. You will then be able to follow the delivery status of your order from the tracking information contained in the email. If you do not receive any email (neither confirmation nor shipment of your order), you can contact us for more information. In case of absence during the delivery of your order, for home deliveries, a delivery notice will be given to you in order to give you the terms of recovery of your order.
3: By credit card paying online 3D secure, PayPal.
3.1 Security of transactions
ATELIER CASTA uses a protocol Monetico Payments for securing transactions. It is currently one of the most effective encryption protocols. Your banking information is encrypted throughout the payment process and it is not saved on a public server. Despite our best efforts to secure payments, there is still a low risk of fraud. ATELIER CASTA cannot be held responsible for damages resulting from the use of electronic means of communication and payment.
4: The products offered for sale are only within the limits of available stocks. In case of unavailability of the product after placing the order, the customer will be informed by email or phone of the cancellation of this order. Amount already paid will be fully refunded as soon as possible.
5: the products offered for sale on the ATELIER CASTA website comply with current French legislation and the standards applied in France.
RETURNS AND REFUNDS:
6: For the return of commodity, you have 14 days after receipt of your order. Please return the item to us at the address indicated on the purchase order.
It must be in its original packaging and in good condition. Close verification and if necessary, expert opinion of the article. The product will be refunded using the same way of payment.
6.1: Items returned Incomplete or damaged will not be refunded. The refund of your return will be effective in your bank account a few days after receipt.
No cash on delivery will be accepted.
6.2: Refund information
The cost of returning effective products or products that do not conform to your order will be fully refunded (postage and return costs).
Return costs in the event of exercise of your right of withdrawal, for reasons other than defect or non-compliance are your responsibility and will not be refunded. So you will have to pay the return shipping costs.
7: The information transmitted makes it possible to process customer orders.
In accordance with the Data Protection act, customers have the right to access, rectify and oppose personal data concerning them.
7.1: Computing and Freedom
You have the right to access, rectify, modify and delete date concerning you. You can exercise this right by consulting page. The Data collected on the site is reserved for the exclusive use of ATELIER CASTA and is not disclosed to third parties.
8: ATELIER CASTA, in the online sales process, is bound only by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such, as loss of data, intrusion, virus, break in service or other unintentional problems.
8.1: Link to other sites
ATELIER CASTA is not responsible for the use or content of the linked websites.
ATELIER CASTA is not responsible for the use or content of the websites that provide a link to the ATELIER CASTA website.
8.2 : User generated content. Any content added to the website www.ateliercasta.com or to social networks by users of the
site (opinions, ideas, comments, votes, articles, photographs, films, drawing and creations in particular) made public on the site becomes the property of ATELIER CASTA.
9: When a buyer whatever his age, accepts the general conditions of online sale of a professional, a contract is formed between these two protagonists. However, if that buyer is a minor the contract may be void.
10: Pre-ordering allows you to reserve a product before it is marketed by ATELIER CASTA and to be among the first to benefit from a new ATELIER CASTA product.
PROMOTIONAL CODES (DISCOUNT):
11: A promotional code gives the right to a one- off discount for the purchase of one or more products under the conditions provided for in the promotional codes.
11.1: The promotional codes published by ATELIER CASTA can only be used at www.ateliercasta.com
11.2: You can only use one promotional code per order.
11.3: Promotional codes cannot be combined with other promotions.
11.4: Promotional codes are not redeemable for cash.
11.5: Promotional codes are not refundable.
11.6: ATELIER CASTA reserves the right to cancel a promotional code when it is not used in accordance with the above.
INTELLECTUAL PROPERTY RIGHT:
12: ATELIER CASTA is the owner of the brand name, names, product titles, drawings, models, photographs mentioned on the site www.ateliercasta.com which are works subject to intellectual property rights.
13 : These general conditions of sale are subject to French law.
In the event of a dispute over the interpretation, performance or validity of these General terms and Conditions of sale, The French courts will have sole jurisdiction.